Fire your no-peformers!

In business you ill find that there are those who are content to just coast and do mediocre work to remain under the radar.

Fire them. They will doom your business. You do not have time to be a charity. Charities are suppose to be non-profit and you should decide early on if you are there to be a business or a non-profit organisation.

I asked this guy, who shall remain anonymus, to install a claiming system for my medical practice. After a month the bugs in the system slowed my cashflow to a crawl! I confronted him, gently, as to why it was not happenning smoothly. I got many answers and non of them solved my problem.

I had to change the entire system overnight and incurr more costs but a month later I am smiling because what turned out to be a disater for only one month was restricted to one month. Making a mistake and admitting it may hurt like hell but it saves you the agony of living with a festering problem that will cripple your whole operation and later kill it.