Writing surveys is easy; or is it? The reality is that writing surveys is easy but writing surveys that will be effective is more difficult. The following twenty tips will help you write more effective surveys.

1. What is the purpose of the survey?

There are many reasons for conducting surveys. By correctly phrasing the questions and structuring the answers surveys can be used in many ways and for a variety of reasons. When designing a survey do not lose sight of its purpose.

2. Give the survey a good title

The title of the survey is an opportunity to instantly summarise a survey’s objective and encourage respondents to participate. Respondents need to invest time in completing the survey so you need to encourage them that their investment will be worthwhile.

3. Do not make the survey any longer than it needs to be

Every question asked should be asked for a reason. Focus on ‘need to know’ questions and minimise ‘nice to know’ information.

4. Use plain English, maintain consistency and avoid terminology, acronyms and asking questions that could result in ambiguous answers

Be careful when wording the question. If a question is unclear then there is every chance that respondents may understand the question differently to that intended by the publisher making any analysis of the data worthless or at the very least suspect.

5. Avoid having long questions

Where practical use short sentences. Long questions tend to cause respondents discomfort and can lead to a higher level of incidents where respondents abandon a survey.

6. Ask one question at a time

Avoid confusing the respondent with a question like ‘Do you like football and athletics?’

7. Don’t influence the answer

It is important not to load the question. ‘Should irresponsible shop keepers who sell tobacco to children be prosecuted?’ is unlikely to have any value.

8. Ensure that the answer format used allows the respondent to answer the question being asked

Allow the respondent to answer how they really feel or they may be inclined to abandon the survey. As a last resort consider the benefit of including a “Can’t say”, “Don’t know” or similar response option.

9. When you are compiling your survey consider how you will analyse the results once the survey has been published

Appreciate that questions that allow for a free text open ended response, such as when asking the respondent for their comments, is likely to be difficult to score and/or summarised. Consider how the answers could be grouped. For example “Indicate your length of service?” - ‘less than 3 year’, ‘between 3 and 8 years’ and ‘more than 8′.

10. Ensure that the questionnaire flows

Group the questions into clear categories as this makes the task of completing the survey easier for the participants.

11. Target your respondents carefully

In some cases you will want to target a specific group, in others a cross section. If you can’t easily control the respondents consider including questions/answers that will allow you to filter out respondents who don’t fit your target profile.

12. Allow the respondent to expand on their answer or make comments

Allowing respondents to make additional comments will increase their satisfaction level and will also give valuable feedback on the specific questions and/or the survey as a whole. Remember that for large sample collections it may be difficult to analyze free text open ended responses.

13. If you are conducting a confidential survey ensure that your pledge for confidentiality is honoured

If you have guaranteed the respondents that the survey is confidential ensure that the individual data is not to be shared with anyone and not used for any other purpose. Confidentiality must be maintained at all times and any identifying information destroyed once the survey has finished.

14. Weigh up the advantages and disadvantages of allowing respondents to be anonymous or identifiable

If your respondents are to be anonymous then you will be unable to follow up or match “pre” or “post” surveys. Allowing people to remain anonymous will however allow people to respond without possible peer pressure.

15. Carefully consider the best response format

Being consistent with the format used for responses is good practice. When designing your survey keep in mind that when analyzing the data single selection radio buttons are easier to analyze than multiple selection check boxes. If a radio response format can be used do not use a check box format.

16. Inform the respondent as to how much time the survey will take to complete

If the survey appears to be a stream of never ending questions then respondent drop out can occur. It is good practice to indicate how long the survey is likely to take so that the participants can choose the best time to complete the survey.

17. Inform respondents of the survey end date

Try and encourage your invited respondents to complete the survey as soon as possible but advise the respondents of the survey’s end date so that they have the opportunity to schedule the necessary time.

18. Test the survey

Before publishing a live survey publish the survey as a trial to check for questions that are ambiguous or confusing and to ensure that the survey is aesthetically pleasing.

19. Before publishing the survey check the survey carefully

Check more than once that the survey is grammatically correct and makes sense. If possible ask a colleague to check the survey before you publish, if you are unable to do this then take a break before checking again.

20. Remember to thank the respondent

To complete surveys respondents will need to invest their time and therefore should be thanked either at the end of completing the survey or in a follow up letter. You may even want to provide an incentive such as entry into a prize draw or a reward.

For further information please visit Survey Galaxy

The original voice mail set-ups is the answering machine. In fact, at its basic, any voice mail set-up is an online answering machines. Even so, voice mail systems contain numerous features and options which contain getting a page once you have a voicemail, answering many calls at one time, sending voice mails to many voice mail boxes, transferring calls to a different phone, providing many different greetings, as well as the capability to use his/her personal voice greetings.

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